Ontario Hospital takes feedback to a new level

A hospital in Ontario has found out a idea to fix its medical services - by taking criticism one step further. 

A CBC News report tells us how the Kingston General Hospital developed from being one of the most poorly managed in the country - to the most improved. 

The hospital has historically gotten negative feedback from visitors and patients because of its unsanitary and disorganized environment. 

But as general manager Leslee Thompson explains, she invited the people who complained and asked them to work together in the hospital to look for solutions.  

There are now '200 patient experience advisers'  who observe, assist and give feedback on how they believe the hospital should be managed, 

The reception from the public was so positive that officials from other health authorities have been visiting Kingston to take a cue from their success.